Effective Date: 18 June 2026
This Privacy Policy explains how glitch-spiral collects, uses, and protects personal information provided through our website and in connection with our terminal maintenance services.
We collect information that you provide directly to us when requesting services or contacting our technical team. This may include your name, email address, company name, and information about your terminal infrastructure.
We also collect technical information when you visit our website, including your IP address, browser type, and pages viewed. This information is collected through standard web server logs and cookies.
Personal information is used to provide the services you request, including scheduling maintenance visits, processing service requests, and communicating about technical matters related to your terminals.
We use contact information to respond to inquiries and provide information about our services. Technical information about website usage helps us improve our website functionality and content.
We do not sell or rent personal information to third parties. We may share information with service providers who assist in delivering our services, such as payment processors or scheduling systems. These providers are contractually required to protect your information.
We may disclose information when required by law or to protect our legal rights and interests.
We implement technical and organisational measures to protect personal information from unauthorised access, disclosure, or destruction. These measures include secure data storage, access controls, and employee training on data protection.
While we take reasonable steps to protect your information, no internet transmission or electronic storage system is completely secure.
You have the right to access, correct, or delete personal information we hold about you. You may also object to processing of your information or request that we restrict processing in certain circumstances.
To exercise these rights, please contact us using the information provided in the Contact section of this website.
Our website uses cookies to store your cookie consent preference and to maintain session information. You can control cookie settings through your browser, though some website features may not function properly if cookies are disabled.
For more information about our cookie practices, please see our Cookies Policy.
We retain personal information for as long as necessary to provide services you have requested and to comply with legal obligations. Service records are maintained for the duration of our business relationship and for a period afterwards as required by applicable regulations.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.
For questions about this Privacy Policy or our data practices, please contact us at [email protected].