Our service offerings are designed to support the full lifecycle of payment and ticketing terminals, from initial installation through ongoing maintenance and emergency repair needs.
Price: £245.00 per terminal per quarter
Regular scheduled maintenance is the foundation of terminal reliability. Our preventive maintenance contracts include quarterly on-site visits where our engineers perform comprehensive inspection and maintenance procedures.
Each visit includes cleaning of card readers and internal components, calibration verification, connection testing, and software updates. We check for early warning signs of component wear and address them before they cause failures.
Clients receive detailed service reports after each visit documenting the work performed and the current condition of each terminal. Priority access to replacement parts is included, reducing downtime when components need replacement.
Price: £180.00 callout plus parts
When terminals fail unexpectedly, rapid response matters. Our emergency repair service provides same-day callout with a two-hour response commitment for critical failures.
Our engineers carry diagnostic equipment and common replacement components to resolve many issues during the initial callout. For more complex repairs requiring specific parts, we provide temporary solutions where possible while arranging for proper repairs.
The service includes board-level diagnostics, component replacement, system restoration, and post-repair testing to verify full functionality before leaving the site.
Price: £395.00 per terminal
Proper installation is essential for long-term terminal reliability and security. Our installation service handles the complete setup process from physical mounting through network configuration and payment gateway integration.
We follow manufacturer specifications and payment industry best practices for security configuration. This includes hardening operating system settings, configuring encryption, and verifying secure communication with payment processors.
Basic staff training is included to ensure your team understands terminal operation, common user issues, and when to contact technical support. We provide documentation specific to your installation for future reference.
Price: £875.00 per terminal per year
Our most comprehensive service option provides complete ongoing support including unlimited remote assistance, monthly on-site maintenance visits, and automatic parts replacement without additional charges.
The contract includes software license management, security update deployment, and compliance documentation support. We maintain detailed records of all service activity and provide quarterly reports on terminal performance and reliability trends.
Annual contracts include priority response for any issues and dedicated technical contacts who develop familiarity with your specific terminal configuration and operational patterns.
Price: £540.00 per site
For organisations reviewing their terminal infrastructure or experiencing reliability concerns, our audit service provides comprehensive analysis and actionable recommendations.
We examine your complete terminal setup including physical installation quality, network configuration, security settings, and operational procedures. The audit identifies potential failure points, security vulnerabilities, and opportunities for performance improvement.
You receive a detailed report with prioritised recommendations and estimated costs for implementing improvements. This service is valuable before committing to maintenance contracts or when planning terminal infrastructure upgrades.
Standard service hours are Monday through Friday, 9:00 to 17:00. Emergency repair service is available 24 hours for clients with active maintenance or support contracts. Response time commitments apply during business hours; after-hours emergency service carries additional charges.